At EMIT Technologies we take pride in and stand behind our work, which is why we offer a one-year warranty on our electronic controls components. Even after the warranty has expired we offer repair services for your EMIT electronic controllers. Repair services are provided for the following units:
- EDGE NG- Single and Dual Bank
- AFRC: Lite and Advanced
- Ignition Controls
- Governor Controls
- Annunciator Controls
We repair standard wear and tear items, and charge based on the nature of the repair. Typical repairs range from a replacement of a standard keypad all the way to a PCB. This service helps to extend the life of your controller, and allows you to maximize your investment.
We understand that getting units repaired and back into service is critical to our customer’s business. To help us speed up the Return Merchandise Authorization (RMA) process, there are a few items that are critical for us to know:
- Type of controller you have.
- Serial number of the controller.
- Summary of the issue you are encountering.
- Purchase order, if you would like us to simply repair and return the unit.
- Customer contact and return to ship address.
All RMAs require a reference number. These help us in tracking the unit through the repair process. To obtain an RMA reference number either email email@example.com or call 307-673-0883.
If you require expedited repair, please let us know and we can facilitate a quick turnaround to meet your needs. Our standard process for handling RMAs is to diagnose on Thursdays, and repair them on Tuesdays. The time gap allows for communication with customers on required repairs and to allow for authorization to repair.
At EMIT, we are always available if you have any questions about your existing controllers. If you are installing a unit and have a question, or need help trouble shooting an existing unit, we are just a phone call away. If you lost your controller manual and need a new one, we can email you one same day. EMIT enjoys interacting with our customers. It gives us a chance to understand what our customers experience in the field, which in turn allows us to improve the products that we are proud of!
For a full outline of our RMA process for repairing controllers please reference: EMIT TECHNOLOGIES RMA PROCESS
Katie Schultz, SOP Manager 7/27/2016
At EMIT we take pride in our ability to design, engineer, manufacture, sell, install, and support our products – all using in-house resources. On the engineering side, one major resource that we have chosen to utilize is SolidWorks 3D CAD modeling software. SolidWorks is a very capable program that is not only used for mechanical design and modeling, but also offers a suite of peripheral products that go beyond just 3D modeling. Using SolidWorks EMIT has the ability to perform finite element analysis (FEA) that allows the user to analyze their designs for stress, deflection, frequency (vibration), fatigue, thermal, and fluid dynamics (CFD). We also use an electrical package that allows us to define electrical circuits and integrate them with the 3D mechanical world within SolidWorks by automatically routing wires through electrical enclosures (ie. annunciator panels).
All of these SolidWorks products are of great value to EMIT, but perhaps the most important part of the process is one that you don’t see – it all happens behind the scenes. In a manufacturing environment like EMIT’s that uses automated scheduling and routing, workcenters with automatically generated reports of each component to be built at that workcenter, and who’s functionality hinges on its ERP system, it is critical that the designs that originate in SolidWorks get pushed into the ERP system that is the backbone of the manufacturing environment.
EMIT has chosen to accomplish this using two things; SolidWorks Enterprise PDM (Product Data Management) and a piece of software developed internally to integrate SolidWorks and EMIT’s ERP system. Enterprise PDM (EPDM) is a data management software that maintains permissions to properly protect documents and also maintains versions and revisions of documents. It also allows EMIT to create workflows for approval and change processes, and is even a platform for exporting and importing information into and out of the CAD environment. The second tool is software that EMIT developed using software developers in-house that reads the data that is exported from EPDM and translates it into a language that the ERP system understands. These two tools work together to allow EMIT products to be imported into the ERP system with bills of materials (BOMs) generated and workcenter routings created…all automatically.
Without integrating SolidWorks into the ERP system EMIT would not be able to offer the wide variety of products and the customizability with short lead times that it does today.
Tommy Stypula, Product Line Manager, Exhaust 6/30/2016